Privacy Policy
Last updated: February 13, 2026
Truckers Africa ("we", "our", "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our website, mobile app, and related services.
1. Who This Policy Applies To
This policy applies to people who use:
- The Truckers Africa website
- The Truckers Africa Android app
- Any services, forms, or communication channels linked to Truckers Africa
2. Information We Collect
Depending on your use of our services, we may collect:
- Account information (name, email address, phone number, password hash)
- Profile information (vehicle details, license number, country of residence, profile image)
- Order and activity data (cart items, orders, route planning actions, app usage events)
- Location data (when permission is granted for route and nearby services features)
- Device and technical data (device type, app version, push token, IP-related logs)
- Support and communication records (messages submitted through contact or support channels)
3. How We Use Information
We use personal information to:
- Create and manage user accounts
- Provide core app features such as services discovery, routing, cart, and orders
- Enable notifications (including push notifications when enabled)
- Improve app reliability, safety, and performance
- Detect, prevent, and investigate abuse, fraud, or security incidents
- Comply with legal obligations
4. Location Information
The Android app may request location permission to provide route planning, nearby services, and map-related functionality. You can deny or revoke this permission in your device settings, but some features may not work correctly without it.
5. Cookies and Similar Technologies
Our website may use cookies and similar tools for session management, analytics, and service quality improvements. You can control cookies through your browser settings.
6. How We Share Information
We do not sell personal information. We may share information with:
- Service providers that help us operate the platform
- Merchants or partners when needed to fulfill your requested service
- Law enforcement or regulators when legally required
- Successors in case of merger, acquisition, or business restructuring
7. Data Retention
We retain data for as long as needed to provide services, meet legal requirements, resolve disputes, and enforce agreements. Retention periods may vary by data type.
8. Data Security
We use reasonable technical and organizational safeguards to protect personal data. However, no method of transmission or storage is 100% secure, and absolute security cannot be guaranteed.
9. Your Rights and Choices
Depending on applicable law, you may have rights to:
- Access, correct, or update your information
- Request deletion of your personal data
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
To exercise these rights, contact us using the details below.
10. Children
Our services are not directed to children under 13 (or the minimum age required in your region). We do not knowingly collect personal information from children.
11. International Users
If you access our services from outside South Africa, your information may be processed in jurisdictions where data protection laws may differ from your own.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Material updates will be posted on this page with a revised "Last updated" date.
13. Contact Us
For privacy questions or requests, contact us at: info@truckersafrica.com